Frequently Asked Questions

Frequently Asked Questions

What is the difference between a cartridge labeled Recycled, Remanufactured or Compatible?

As the toner cartridge industry continues to mature, it has increased its capability to deliver higher and higher quality to the public. This is especially true for manufacturers of recycled cartridges.

Recycled products are commonly thought of as items that were new from a factory, depleted of its original value, and instead of disposing of it to the landfills, they have been reclaimed and reworked.

Some 15 years ago the manufacturers of the reworked cartridges often drilled a hole and filled the empty core with more toner. These are known as the drill and fill factories and gave the recycled industry of toner cartridges a bad reputation because there were so many problems to the end users. There are very few of these vendors left.

The more resourceful manufacturers took an engineering approach to their product’s quality. By taking the cartridge completely apart and replacing and cleaning all the components, they raised the bar for the manufacturers of recycled printing cartridges. These factories labeled their cartridges Remanufactured and immediately created the market for higher quality and innovative new replacement parts. The public was pleased with the toner products and the reputation of the industry has flourished as seen by the numerous testimonials about quality and savings.

Premium Compatible Toner Cartridges is a fairly new identifier to alert the public that there has been yet another raising of the bar for quality. The suppliers of the replacement components have made increasing advancements in quality. Much training and attention to standards by the manufacturers as a whole of aftermarket cartridges the industry has again gained significant strides in excellence, where the recycled cartridges now on the market are of equal or higher quality as the original factory produced cartridges. In fact the OEM factories such as Hewlett Packard, Lexmark and Canon recently took a hint from the recyclers and also found value in using reclaimed components. Read their boxes and you’ll see for yourself. You’ll wonder why you should pay more.

How much money will I save by purchasing Laser 1 compatible toner cartridges?

The savings will change depending on which printer you own. You can save up to 58% off the price of OEM cartridges. Contact us for the specific savings on the toner cartridges you use!

Are compatible toner cartridges inferior to the original (OEM) cartridge?

No, not at all. Some vendors may only drill and refill cartridges with toner. This practice can cause problems with streaking, ghosting and sometimes leaking. At Laser 1, our vendors completely disassemble, test, inspect and replace, as needed, every component of each cartridge that we manufacture with high quality parts and toner. They use ASTM methods to determine the best toner/drum combinations. Then they test each cartridge in the specific printer. Beware of buying the lowest priced cartridges. See our 12 POINT CHECKLIST of questions to ask before purchasing compatible or remanufactured toner cartridges. All toner cartridges are not re-created equal!

What does OEM mean?

Original Equipment Manufacturer (OEM) refers to the manufacturer of the printer, copier or fax machine. Originally, OEM product meant new (not compatible, refilled, recycled or remanufactured). However, with the advent of recycling programs by large manufacturers, you may see comments on their packaging like, “This product may contain new and recovered parts.” In the last few years, most OEM cartridges are a mixture of new and recycled materials. However, you pay full retail price for these cartridges, when in fact they are also recycled cartridges.

Will using a compatible toner cartridge void my warranty?

It is illegal for your laser printer/copier manufacturer to require you to use or purchase a particular brand of cartridge, just as it is illegal for your car dealer to require only original parts to be used to fix your car.

Hewlett Packard clearly states in their warranty policy that “Hewlett Packard does not prohibit the use of refilled toner cartridges during the warranty period or under a maintenance contract…” (American Office Dealer, “Better the Second Time Around!” March 1990). Should a service person or OEM representative try to tell you your warranty will be voided, simply ask him/her that you would like them to state that in writing on their company letterhead and to be sure to sign and date the letter. You are protected under the Magnusson-Moss Warranty Federal Trade Commission Improvement Act, Subparagraph C, Section 101. It is very unlikely that you will get the written statement you request.

When is it just more economical to get a new printer?

There are many variables for consideration. With our troubleshooting and estimates over the phone or our evaluation fee option, we can help you decide whether to get your printer repaired or just purchase a new printer based on the cost of your repair.

How soon will I be able to get my comparable toner cartridge?

When ordering thru our secured site , any order placed placed by 4pm will ship same day via U.P.S. Ground and normally delivery within 24 hours (M-F).

What types of machines do you repair?

We repair HEWLETT PACKARD / IBM. & LEXMARK Laser Printers. If you are having a problem with another type. Give us a call or send us an-mail via our web site and maybe we could help or recommend a good source who can.

How long will my printer be down?

We are able to complete 90% of our repairs within 1 business day. Give us a call or send us an email via our web site. Many times we can diagnose your problem and give you an estimate via the phone or email.

Do you offer FREE SHIPPING?

YES! Orders received via our secured website by 4:00pm are shipped Same Day, Monday through Friday via UPS Ground Same Day. You can expect delivery in 24 hours.

Call Today 1.800.549.2809

Call Today 1.800.549.2809

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What our customers say…

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